Last Updated and Effective Date: July 28, 2022

Hyper Network Solutions of Florida LLC (“HNS,” “our,” “us,” or “we”) respects your concerns about privacy. This Privacy Policy describes the types of information we collect, and how we use, disclose, and protect it. We also describe your rights and choices with respect to your information and how you can contact us to get answers to your questions. You can use the links below to jump to particular sections.

  1. Types of Information We Collect
  2. How We Use Information
  3. How We Share Information
  4. Your Choices
  5. Cookies and Similar Tracking Technologies
  6. How We Protect Information
  7. Transmission of Information to Other Countries
  8. Third Party Features, Applications, and Websites
  9. Additional Information for California Residents
  10. Changes to This Privacy Policy
  11. Contact Information

 

  1. Types of Information We Collect

We collect information about you in a variety of ways depending on how you interact with us and our products and services. The following table provides examples of the type of information that we collect in various contexts and how we use that information.

Context Types of Information Primary Purpose for Collection
and Use of Data
Browsing Activity and Website Usage When you visit our website, we collect certain information about how you use and navigate our website, such as which links you click on, which pages or content you view, and other similar information or statistics. We also collect technical information about your device, operating systems, and web browser type. We have a legitimate interest in making our websites operate efficiently. Where required by law, we will obtain your consent for the deployment of cookies on our websites.
Correspondence with Customer Service If you contact our customer service team, such as by email, phone, or web form, we generally collect your name, contact information, email address, and any other information you choose to provide. We have a legitimate interest in managing customer relations with respect to any requests for information or complaints that we receive. We also have a legitimate interest in responding to inquiries related to support, employment opportunities, and other requests.
Demographic & Preference Information We may give you the opportunity to provide certain information, such as your age, location, flavor preferences and dietary preferences or concerns. We have a legitimate interest in understanding our users and providing tailored services.
Public Posts If you choose to submit or post information in a public space, such as posting product reviews, we collect the information you submit or post. Please note that your use of any third party websites in this manner may be subject to other privacy notices published by the owners of such websites. We have a legitimate interest in understanding your opinions and experiences and collecting information relevant to our company.

 

In addition to the information that we collect from you directly, we use the following technologies to automatically collect certain information when you browse our websites and/or interact with our content and related features.

Cookies and first party tracking We use cookies and other technologies to understand how people use our websites. For more information, please see the Cookies and Similar Tracking Technologies section below. We have a legitimate interest in making our websites operate efficiently. We also have a legitimate interest in serving you targeted advertisements. Where required by law, we will obtain your consent for the deployment of cookies on our websites.
Web logs We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors. We have a legitimate interest in monitoring our networks and the visitors to our websites. Among other things, it helps us understand which of our services is the most popular.

 

We may also receive information about you from other sources, including our affiliates, business partners and/or other third-parties, or from other publicly available sources.

  1. How We Use Information

In addition to the purposes and uses described elsewhere in this Privacy Policy, we use information in the following ways:

  • To identify you when you visit our websites.
  • To conduct research and analytics, including improving our services and product offerings.
  • To detect security incidents, and to investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including attempts to manipulate or violate our policies, procedures, and terms and conditions.
  • To comply with legal obligations, to establish or exercise our rights, and to defend against a legal claim.
  • To provide and maintain the functionality of our website, including identifying and repairing errors or problems.
  • To support core business functions, including to maintain records related to business process management, loss and fraud prevention.

Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose.  As a result, our collection and processing of your information may be based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.

  1. How We Share Information

In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:

  • Affiliates & Acquisitions. We may share personal information with our corporate affiliates (g., parent company, subsidiaries, and brands). If another company acquires, or plans to acquire, our company, business, or our assets, we will share personal information with that company, including at the negotiation stage.
  • Compliance with Law or Other Legal Process. We may share personal information with third parties in response to subpoenas, warrants, court orders, or other requests from legal or regulatory authorities; in connection with any legal process; or to comply with relevant legal, regulatory or treaty obligations. We may also share your personal information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies.
  • Service Providers. We share your personal information with service providers. Among other things, service providers help us to administer and maintain our websites, assist with customer service, provide technical support, provide ant-fraud services, and manage regulatory alerts or notifications.
  • Other Instances Disclosures with Your Consent. We may ask if you would like us to share your personal information with other third parties who are not described elsewhere in this Privacy Policy.
  1. Your Choices

Depending on the jurisdiction in which you live, you may have certain choices regarding your personal information:

  • Access to Your Personal Information. You may request access to your personal information by contacting us at the address described below. If required by law, upon request, we will grant you access to the personal information that we have about you. Note that California residents may be entitled to ask us for a notice describing what categories of personal information (if any) we share with third parties or affiliates for direct marketing.
  • Changes to Your Personal Information. We rely on you to update and correct your personal information. Most of our websites allow you to modify or delete your account profile.  If our website does not permit you to update or correct certain information, you contact us at the address described below in order to request that your information by modified. Note that we may keep historical information in our backup files as permitted by law.
  • Deletion of Your Personal Information. Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may, however, request information about how long we keep a specific type of information, or request that we delete your personal information by contacting us at the address described below.  If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.
  • Objection to Certain Processing. You may object to our use or disclosure of your personal information by contacting us at the address described below.
  • Revocation of Consent. If you revoke your consent for the processing of personal information, then we may no longer be able to provide you services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the address described below.
  • Online Tracking. We do not currently recognize or respond to automated browser signals regarding tracking mechanisms, which may include “Do Not Track” instructions.

Please address written requests and questions about your rights to customercare@healthydelights.com or call us at 888-479-0028. You may request a copy of the personal information that we hold about you, and exercise other rights as described above.

Note that, as required by law, we will require you to prove your identity.  We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name, the last communication you sent to us. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files. In some cases, we may limit or deny your requests to access, modify, or delete your information, or to revoke consent or object. This may occur because the law permits or requires us to do so, or if we are unable to adequately verify your identity

In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf.  We will require verification that you provided the authorized agent permission to make a request on your behalf.  You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us.  If you are an authorized agent submitting a request on behalf of an individual, you must attach a copy of the following information to the request:

  1. A letter or form signed by the consumer indicating that you have authorization to act on the consumer’s behalf.
  2. If you are a business, proof that you are registered with the Secretary of State to conduct business in California.

If we do not receive both pieces of information, the request will be denied.

  1. Cookies and Similar Tracking Technologies

We use a variety of technologies such as cookies and browser/web logs to gather information when you visit or interact with our websites. We use this information for a variety of purposes, such as to make our websites work properly, to make a user’s experience more efficient, to understand how visitors interact with our websites, and to for advertising purposes.

Cookies are small text files that are placed on your computer or mobile device by websites you visit. Cookies are either “persistent cookies” or “session cookies.” Persistent cookies allow websites to remember your information and settings when you return to the website or interact with our services repeatedly. Persistent cookies stay on your browser until you delete them, or they expire. Session cookies only last for as long as your session and are erased when you close your browser.

The following information explains the cookies we use and why:

  • Necessary and Functional. Some technology is needed for the operation of our website. This includes cookies that enable basic functions such as page navigation and access to secure areas of the website. Because our website cannot function properly without this technology, it is always active. Note that while you can set your browser to block this type of technology, doing so may cause some parts of our websites to not work.
  • Analytics. Analytics technologies are primarily used to improve our products, services, and user experiences, including the operation and layout of our website. Analytics may be conducted by us or one of our service providers. Some tracking is used to collect information about how you use our website, such as which pages you visit, how often you visit, and where you are visiting from. If you do not allow us to use analytics cookies and technologies, we will not be able to easily monitor our performance to improve our services.

You can set your browser to refuse some or all cookies, or to indicate when a cookie is being sent to your computer. However, this may prevent our websites or services from working properly. You can also set your browser to delete cookies every time you finish browsing. For more information about how to manage browser cookies, please follow the instructions provided by your browser.

  1. How We Protect Information

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

  1. Third Party Features, Applications, and Websites

Our website may include links to websites or applications that are owned or operated by third parties, including, but not limited to www.amazon.com and/or www.walmart.com. Please note, we have no control over the privacy practices of websites or applications that we do not own. We encourage you to review the privacy policies of any third-party website or application for details about what information is collected and how it is used and/or shared.

  1. Additional Information for California Residents

California law indicates that organizations should disclose whether certain categories of personal information are collected, “sold,” or disclosed for an organization’s “business purpose” (as those terms are defined under California law). You can find a list of the categories of information that we collect and share here. Please note that because this list is comprehensive it may refer to types of information that we share about people other than yourself. We do not discriminate against California residents who exercise any of their rights described in this Privacy Policy.

Additionally, if you are a California resident and would like more information about what categories of personal information (if any) we share with third parties for their direct marketing purposes, please submit a written request to us at the address listed in the “Contact Information” section below.

  1. Accessibility

If you are visually impaired, you may access this notice through your browser’s audio reader.

  1. Changes to This Privacy Policy

We may change our privacy policy and practices over time. To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new privacy policy.  We will note the effective date of the latest version at the beginning of the Privacy Policy.

  1. Contact Information

If you have any questions, comments, or complaints concerning our privacy practices, or to make a rights request, please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional privacy-related information.

Toll Free Phone Contact: 888-479-0028

Email Contact: customercare@healthydelights.com

Mail Contact: Glanbia Performance Nutrition, Attn: Consumer Affairs

3500 Lacey Road, Suite 1200

Downers Grove, Illinois 60515

 

If HNS needs, or is required, to contact you concerning any event that involves information about you we may do so by email, telephone, or mail.

 

California Information Collection and Sharing Disclosure

California Civil Code Sections 1798.115(c), 1798.130(a)(5)(c), 1798.130(c), and 1798.140 indicate that organizations should disclose whether the following categories of personal information are collected, transferred for “valuable consideration,” or transferred for an organization’s “business purpose” (as those terms are defined under California law).  We do not “sell” your personal information. The table below indicates the categories of personal information we collect and transfer in a variety of contexts.  Please note that because this list is comprehensive, it may refer to types of information that we collect and share about other people.  For example, while we transfer credit card or debit card numbers for our business purpose in order to process payments for orders placed with us, we do not collect or transfer credit card or debit card numbers of individuals that submit questions through our website’s “contact us” page.

Category of Personal Information We Collect To Whom We May Disclose Information for our Business Purposes
Identifiers — such as name or email address.
  • Data analytics providers
  • Operating systems and platforms
  • Government entities, law enforcement, lawyers, auditors, consultants and other parties as required by law
Protected Characteristics — such as gender.
  • Data analytics providers
  • Government entities, law enforcement, lawyers, auditors, consultants and other parties as required by law
Network activity data — internet or other electronic network activity information, such as browsing history, search history, and information regarding an individual’s interaction with an internet website, application, or advertisement.
  • Data analytics providers
  • Operating systems and platforms
Electronic and sensory data — such as audio, electronic, visual, thermal, olfactory, or similar information (e.g., pictures, a recording of a customer service call, security video surveillance footage).
  • Data analytics providers
  • Operating systems and platforms
Geolocation information — such as your physical location.
  • Data analytics providers
  • Operating systems and platforms
Inferences — drawn from any of the information identified above.
  • Data analytics providers